I had prebooked flights via their website from Bangkok to Singapore & Singapore to Sydney. I had travelled these same flights in 2013 & 2014. For some reason I was not able to (after 2 attempts on their website) to book my two 2015 flights as connecting on the one booking so I booked them separately. Subsequently Scoot cancelled my Singapore to Sydney flight which forced me to rebook free of any fee. However, I had to rebook my Bangkok to Singapore flight and pay a substantial fee to do so. This fee would have been avoided if my flights were connected on the one booking. I accepted having to pay this fee. I requested that now I had rebooked both flights that they be connected on the one booking reference. Advised this could not be done. Surely in this day and age of computerisation it could have. So much for customer service.
They sound terrible - thanks for the warning Steve.
I feel your pain, but with all due respect you got exactly what you paid for. No carrier on the planet has any obligation whatsoever to accommodate two entirely separate books, nor should they.
Live and learn.
Cheers,
Terry
Sorry for the unpleasant experience that you had. It can be looked upon as a lesson to never to use Scoot again. I know that is not enough consolation for all that you went through. At least by sharing this, we can all learn from it and stay away from Scoot.
Sorry for the unpleasant experience that you had. It can be looked upon as a lesson to never to use Scoot again. I know that is not enough consolation for all that you went through. At least by sharing this, we can all learn from it and stay away from Scoot.
It has nothing to do with Scoot. Their Terms & Conditions regarding this case are the very same as any other carrier. This is not a unique situation.
Cheers,
Terry
Terry, you are correct inasmuch as 'their Terms and Conditions' covers the majority of cases. In my case my ground for seeking a refund was based purely on discrimination ie some passengers were informed via email of the flight delay and others (like myself) were not. Those who were informed were given the benefit of changing their flights. I was not.
I doubt there is anything in the Terms and Conditions stating eg if we treat/discriminate between passengers in any manner the intent of the terms and conditions will still apply.
As a final statement, the fact remains that Scoot informed some passengers and not others. It was my position that the terms and conditions should not apply to my experience. The fact they were simply drew me to the conclusion to vote with my feet.
I move on. All my future flights will be with any airline other than Scoot. My choice.
Having a little notice of a flight delay wouldn't help me all that much, it seems like clutching at straws to attach some blame to the airline. If they'd told you by email, would your next complaint be that you still had to pay for another onward flight?
When booking a budget carrier, you pay less but you should also be prepared to get less. They generally don't offer connecting flights, for the good reason that they aren't tooled up to guarantee this - which gets you your cheap fare.
The airline business isn't easy and seldom profitable. I think if we're going to expect lower fares we should be prepared for the consequences - allow more time for our own diy connections, expect to put our hands in our own pockets when something occasionally goes wrong. Either that or fly with a full service carrier who provides the product you're demanding.
Bullseye, Andy.
Cheers,
Terry
From what I understand, Steve's main gripe is that some passengers were notified and others weren't, which is annoying and possibly discriminatory.
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