Helloo,
Hi Dan,
I suppose it depends where you booked and what their booking conditions are; for example, only a small deposit is required to secure your booking at Wake Up, not the full amount. If the booking system we use is unable to charge the card it is generally because there has been an issue with the card details provided, so the booking is cancelled and a notification sent advising of the issue.
If you booked directly with Wake Up, they will be the ones to confirm the status and chase payments.
Hope it gets sorted out soon.
Kellie
Hi thanks for the info!
They emailed me back today.. They don't take payment untill you check in they just need to pre authorise it
thanks
Dan.
Glad it got sorted. Enjoy Sydney!
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