Here are the email addresses of the Easyjet board. Complain directly and miss out the layers of inefficent helpdesk morons. They really apprieciate the feedback as the customer is king.
When I complain, I go right to the CEO - works every time. The public library has directories listing the officers of major companies - at least in the USA, but I'm sure there is something similar in other developed countries. Once I wrote to the CEO of American Airlines and received compensation in return (hotel expenses on excessively delayed flights - 44 hours from San Diego to San Francisco).
Sorry, but we have a policy against posting email addresses on this site. I've had to remove them from your message.
EasyJet have a live talk link on their site.
It's quite good and you can talk live to a rep. I've sorted out quite a few queries within a few minutes. Just don't lose your rag with 'em - or they disconnect you.
When I complain, I go right to the CEO - works every time
It rarely works in The UK.
Write to the CEO of a company over here - and if you even get a reply, it'll be from a member of Customer Services with a totally different response to what you were expecting.
For instance.... Dear Sir/Madam, I'm writing to ask why I didn't get offered a refreshments voucher at Manchester Airport, when your my flight with your service was delayed by 6 hours.
Reply.... Dear Sir, Thank you for your enquiry regarding flights with our airline. Yes, you can book a refreshment on board. They are £8 and you can find the link on our website, after ticking the required flight and fare. Thank you for writing and we look forward to you flying with us soon.
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