JUST SO YOU KNOW..........
I've been to Las Vegas numerous times and haven't had any of these problems--or noticed these attitudes in general. Sure, one or two dealers/pit bosses may exhibit such characteristics, but I think you do the general public a disservice when you generalize about a whole group of people based upon your experience with one or two.
P.S. Capitalizing your entire post is considered the same as shouting and is somewhat rude. In the future, please limit your use of caps both in the body of your post and in your thread title. Thanks, and welcome to Travellerspoint.
[ 03-Nov-2011, at 09:17 by Calcruzer ]
VegasPro,
I am glad you 'love' Las Vegas. Over 35 million visitors arrive in Vegas every year and I hope they all enjoyed their visit. We want them to have a good time and come back often.
I was born in Vegas and worked in the casinos as a dealer and bellman for over 15 years.
Point #1.
I can assure you that dealers are NOT trained to cheat customers out of their winnings. We want repeat customers and cheating them is not good for business. Most of our hotels are now owned by very large corporations. Caesars Entertainment, formerly Harrah's Entertainment is the largest gaming corp. in the world and has over 10 properties in LV. MGM International, formerly MGM Mirage is the second largest gaming corp with over 15 properties in LV. What kind of business model would it be to train and encourage their dealers to break the law? If just one allegation of management directed cheating were proven to be true, the NV Gaming Commission could shut that hotel down and revoke its gaming license. Pretty steep penalty to 'cheat' you or any other customer out of very small money. A multi billion dollar corp. worrying about your small win is ludicrous. A smaller hotel/casino is more concerned with one player winning, but again, they could lose their gaming license if just one allegation of management directed cheating is proven to be true.
The dealers have no incentive to cheat. The bulk of a dealer's income is from customer tips. Almost every dealer I worked with wanted the players to win. Winners tip, the losers? Not so much. Any dealer paying less than what is owed is not going to be employed very long. Hotels can and do fire at will. The majority of Vegas dealers are not in a union and have very little protection from being fired. I have seen dealers arrive for their shift, an incident happens and they are fired, never finishing their shift. If a dealer did not pay the correct amount on a roulette win, they are either incompetent or miscalculated that payoff. Hotel directed cheating is impossible. They would be out of business. If you felt that you got the wrong payoff, you should inform the floor supervisor immediately. Most will agree with you and pay whatever is owed. They know you will give it back anyway. If not, a complain is made and management can look at the action on that table to determine if the proper payout was made. All games are under 24 hr surveillance and problems can be reviewed quickly. If you would have complained at the time, you would have gotten the correct payoff if the dealer made a mistake. If the dealer is making frequent mistakes, they will take them off that game. Management will either re-train them or show them the door.
Point # 2. Attitude:
"LV casino dealers are the most miserable, unhappy people on the planet". Wow. I have seen overstatements before, but this has to go to the top of my list. I would have thought to work in the Chinese prison system would be less happy. Or the poor girls from Nepal that are in Indian brothels might be less happy than a dealer living in Las Vegas making a decent living. Or a North Korean in a police state may not be happy at all. I could be wrong, but I will take my chances on this comparison.
Point #3.
Disrespected. I obviously was not there, but a complaint to management should have been made. The should be contacted if you still feel that you were not treated correctly. Every hotel/casino that wants to stay in business wants repeat customers. Unhappy gamblers is not a sustainable business model.
Point #4.
You cannot be talking about The Strip. Metro has a huge presence on the Strip. Officers on foot, on bikes and patrol cars are out there daily. Every hotel has their own security staff as well. They work with Metro to keep visitors safe while on their property. Add the sheer numbers of visitors walking between hotels and there is very little crime for the huge numbers of people out there every day/night. Off the Strip and downtown are a bit less secure, I agree with that. Just off the are some of the poorer parts of Vegas. Are there homeless people in Vegas? Yes. Are there prostitutes walking the streets? Yes. Pimps? Of course, but they are as fast as Metro can find them. We do have gangs in Vegas but they rarely are seen on the Strip or on FSE. When you get out of the tourist areas you may see gang activity, but I would bet over 99% of our visitors never get anywhere near a gang infested neighborhood.
VegasPro, I don't expect you to name the casino where you had your bad experience, but send me a PM with the name and I will go over there and play some roulette. That way I can see for myself how they treat their customers. Mike
Thanks Calcruzer and Mike. I moved this over from General Talk. But, it did not fall under any of the rules or T&Cs enough to remove it. Similar threads have been allowed in various forums. I've only been to Vegas once and my experience was wonderful. Then again, I only play slots at any casino. (Nickel and dime ones at that as I really suck at card games, etc.) Again, thanks as I thought there would be some positive input.
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