I'm hoping I've placed this in the right area, if not I do apologize and I will try to keep this short. My father has been collecting our family heritage for over 20 years now, and since he retired about a year ago he's been saving up all his extra money to travel to our family homeland and finally explore our history all the way from Canada. Along the way he ventured from Edinburgh.
I'm confused. If he had full insurance, why did he have to pay out for any damage? (other than excess).
Had the car already shown signs of damage I would have taken some photos of the damage, which on a digital camera have time and date with them. Generally a person would be given a form with scratches and other damage already there marked on it.
It is possible the car has not been resprayed but left as it is so the fraud can be tried again. However if the company have a crooked garage where they split the profits on any work (after inflating the price), the garage owner may back up GM's story.
However the idea that the whole side of a previously damaged car would have to be resprayed because of a new scratch and that your father would have to pay for it is a rip off.
Green Motion is a franchise so I would complain to the main company about this.
We have just had a similar incident in gatwick. Green motion office in holiday inn near Horley rented through Angus. A car with scratches on all doors, chips on the bonnet. Scratches on wheels all marked on per report. We are being charged for 3 finger size dents invisible front on no scratch or mark to paint. The guy who did per check conveniently did not hunch down and look up car indicating there is visible dents as did the extremely rude lady who did post check. We only rented the car for two days and known this damage was not caused by us. There is now a pending transaction on our credit card for €190. This is a scam and so annoyed . How can this company be allowed to continue to do this.
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